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Online Community Indentity and Reputation

Earlier this week, I published the “Identity, Reputation and Ranking” research study to members of our Online Community Research Network. The study was designed to discover best practices for content...

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How to Develop a Community Strategy

INTRODUCTION: This post is targeted at folks just getting started with online community activities at their respective organizations. It is written with the brand or product-specific corporate...

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Marketing & Online Communities Research Report Released

Our Online Community Research Network (http://www.onlinecommunityresearch.com) initiated the The Marketing & Online Community research study in June of 2007. The study explored the current state of...

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Online Community ROI: Models and Reporting – Research Study Posted

Research is a large part of the activities that I and Forum One Networks engages in. The Online Community Research Network studies and publishes 6 times a year on topics that matter to those...

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Online Community Roundtable: Jan 8 in SF

The next Online Community Roundtable will be held Thursday, January 8 at SolutionSet in San Francisco. The Roundtable is intended for seasoned community managers and strategists. We have room for 20...

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Online Communities: Surviving & Thriving – Part 3

Cross-posted from the Online Community Report. This post is the third in a series of blog posts exploring our recent research into the effect of the down economy on Online Community and social media...

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Want to Know What Community Members (a.k.a. Customers) Need? Just Ask.

Are you “Member Shy”? In its most basic form, a community strategy is a balance of an organization’s goals and its member’s (a.k.a customer’s) needs. Organizations have methodologies for developing...

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Announcing the C3/A3 Project: The Connected Future of Communities, AI &...

The C3/A3 Project C3: Community, Crowd, Collaboration A3: AI, Agents and Automation Humans instinctively seek meaning, connection and resources through community. Driven by near ubiquitous access to...

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